What is your refund/exchange policy?

You can return or exchange your compression garments and/or orthotics within three months of the date they were shipped from our warehouse. You will have to pay for shipping if the return/exchange is matter of preference. If, on the other hand, we made a mistake in sending you the wrong product or if there is a manufacturer’s defect with your product, OccFit Solutions will send you a prepaid return lable upon request.

If you would like to return or exchange, please include a note with your return/exchange that includes the following information:

  1. Name
  2. Company you work for
  3. Address
  4. Phone number
  5. Whether you would like to do a return for refund or an exchange for different product
  6. Explanation of why you are returning/exchanging.

If you fail to include all requisite information in the package you send back to us, we cannot ensure that your return/exchange will be processed accurately. You can ship your package using any method you like.