FAQ

How do I properly care for my compression socks/stockings?

Sigvaris brand product instructions and care:

  • Always use special SIGVARIS Rubber Gloves to don socks or stockings
  • Avoid sharp fingernails and toenails
  • Remove rings before applying
  • Do not cut off loose threads inside of the stocking
  • Do not apply oily skin care lotion on your legs before wearing the product
  • Watch the SIGVARIS videos on how to don compression stockings
  • Wash daily in a linen bag or wash by hand in cold/lukewarm water using the SIGVARIS Washing Solution
  • Hang to dry away from direct heat source
  • Do not use fabric softener
  • Do not machine dry
  • Do not dry clean
  • Do not iron

Mediven brand product instructions and care:

  • Wash your compression stockings daily.
  • Mediven compression stockings can be washed in a machine at 40° using the delicates washing programme.
  • Use a detergent for delicate fabrics. Do not use fabric conditioner as this may block the pores and make the fibres stick together.
  • Never dry compression stockings in the sun or on the radiator.
  • Most mediven models are suitable for drying in a tumble dryer (on delicate).
  • Please do not have compression stockings dry cleaned and do not iron or bleach.
  • You can wash your compression stockings gently by using the mediven laundry net.

To wash by hand:

  • Fill the wash-hand basin with water
  • add washing powder or special detergent for compression stockings (medi clean)
  • leave to act for a short time
  • wash the stockings
  • rinse
  • wrap the wet stockings in a towel
  • lay this “package” on the ground and tread it flat so that as much moisture as possible is pressed out of the stocking into the towel
  • then take the stockings out of the towel and hang them up
  • leave to dry until next morning

Jobst brand product instruction and care:

Wearing compression for the first time:

The first few times you wear your compression garment you will notice the squeeze. It is OK to begin wearing your stockings gradually. Try wearing them for just a few hours the first day and then increase the number of hours each day until you can wear them comfortably throughout the day while you are up and about. Check your stockings periodically to smooth out any wrinkles as the fabric may move during the day. Remove your stockings before going to bed.  If you find that compression stockings are difficult to put on, please see our Donning Suggestions and Donning Aids.

Wearing compliance:

It is important to wear your compression garments everyday. Compression stockings and sleeves manage an on-going problem. When you remove your compression garment the condition responsible for your symptoms is still there. Failure to wear your stockings or lymphedema garment may cause your condition to become more severe.

Care:

Hand or machine-wash with warm water and mild soap or detergent, or Jolastic® Washing Solution. No chlorine bleach. Warm water rinse. Hang or lay flat to air-dry. May dry in a dryer on low heat or delicate setting. Placing your stockings in a mesh laundry bag will help protect them during the wash cycle.

Special care for Jobst thigh high hosiery:

The use of skin care products (such as skin creams, body lotion, or powder) as well as various skin types (such as dry or peeling skin) and hair growth may prevent the silicone band from keeping the thigh high in place.

To improve the performance of the silicone band under the above conditions, we recommend the following steps:

  1. Turn the JOBST® Thigh Highs inside out before washing.
  2. Before the main wash, thoroughly hand wash the silicone band using a delicate fabric detergent. Concentrate on removing any lotion, powder , hair or other foreign material from the silicone.
  3. Follow the “Application and Care Instructions” included in the JOBST® Thigh High package.

Replacing your garment:

The elastic fibers of your compression garment stockings will break down with wear. Proper care will increase the “life” span of your stockings, but you will need to replace your stockings or sleeve at about every 3-6 months depending on how often you are wearing and how you are caring for your garment. As a general rule, if your garment becomes easy to put on, it probably needs to be replaced.

Juzo brand product instruction and care:

  • Machine wash using a mild detergent.  Do not use a fabric softener as this can break down the compression fibers.  Dry in the dryer using a delicate cycle.
  • Use gloves to don/doff the stockings to prevent holes and snags from nails or rings and to evenly disperse the compression.

 

How do I put on a compression sock/stocking?

Watch this great video offered by Juzo for donning compression socks/stockings:

I have a faulty product, who should I contact?

Please contact Michele Thomas at 1.800.915.1814 or contact us here.

What are your hours of operation?

We are open 8:30am to 5:00pm EST, Monday-Friday.

Please note, we will be closed half a day New Year’s Eve, all day New Year’s, Good Friday, Memorial Day, Labor Day, Thanksgiving and the day after, Christmas Eve and Christmas Day.

What companies currently participate your occupational safety and wellness programs?

Alaska Airlines
Alcoa
American Airlines
Baxter HealthCare
Boeing
Colgate
Corning
Convatec
Department of Defense
Federal Reserve
Foster Farms
GE
Hanscome Air Force Base
Kawneer
Kingsville Naval Air Station
Michelin
Neenah Paper
Nexteer Automotive
Robins Air Force Base
Southwest Airlines
US Airways

What if I have a flex spending account? (eg, FSA, HRA, HSA)

You can still participate in the compression sock program; however, you must authorize the transaction.  You need to be aware that depending on what remains of your annual, individual health insurance deductible, that amount of money may be debited from your flex account and paid directly to the company that is filing the insurance claim.

For example, here are the possible senarios that could apply to a person with a flex spending account:

  1. Your annual, individual health insurance deductible is $0.  In this case, your flex account will not be billed.
  2. You have an annual, individual health insurance deductible greater than $0, but less than the total cost of the compression socks.  Your flex account will be billed for this amount, reflective of whatever your deductible is.  For example, if you have a $200 deductible, your flex will be debitted $200 towards the cost of the compression socks.  The rest of the cost will be covered by your insurance company.
  3. You have an annual, individual health insurance deductible greater than $0, but you have already met it down to $0 for the year.  In this scenario, your flex account will not be billed.
  4. You have a flex account, but you have used up all the money in it.  In this case, your flex cannot be debited.

If you have further questions, please call OccFit Solutions at 1.800.915.1814.

What is your refund/exchange policy?

You can return or exchange your compression garments and/or orthotics within three months of the date they were shipped from our warehouse. You will have to pay for shipping if the return/exchange is matter of preference. If, on the other hand, we made a mistake in sending you the wrong product or if there is a manufacturer’s defect with your product, OccFit Solutions will send you a prepaid return lable upon request.

If you would like to return or exchange, please include a note with your return/exchange that includes the following information:

  1. Name
  2. Company you work for
  3. Address
  4. Phone number
  5. Whether you would like to do a return for refund or an exchange for different product
  6. Explanation of why you are returning/exchanging.

If you fail to include all requisite information in the package you send back to us, we cannot ensure that your return/exchange will be processed accurately. You can ship your package using any method you like.

What products do you offer?

Medical compression garments offered:

Mediven

  • Sheer knee high, thigh high, pantyhose
  • Opaque knee highs, thigh high, pantyhose

Jobst

  • Sheer knee high, thigh high, pantyhose
  • Opaque knee high, thigh high, pantyhose
  • Activewear athletic cotton knee high sock
  • Men’s dress trouser sock

Sigvaris

  • Sheer knee high, thigh high, pantyhose
  • Casual cotton knee high sock
  • OccFit Solutions Signature Line
  • Athletic cotton knee high sock
  • Men’s dress trouser sock

Orthoic inserts offered:

  • Spenco

Custom ear molds offered:

  • Westone
  • Insta-Mold

Who is on your management team?

  • Principal managers: Jeff Little, Heather Little
  • Principal partner: Rod Pencek
  • Internal process manager: Ashley Skeens