FAQ

WHAT PRODUCTS DO YOU OFFER?

We have a full offering of medical grade compression, orthotic inserts, orthopedic footwear and orthopedic bracing and supports.  Our products are from the top manufacturers in the business such as Salvere, Jobst, Mediven, and FLA.

Compression Stocking and Sock Products

  • Sheer knee high, thigh high, pantyhose

  • Opaque knee high, thigh high, pantyhose

  • Activewear athletic cotton knee high sock

  • Casual wear knee high sock

  • Diamond dress sock

  • Business ribbed sock

  • Men’s dress trouser sock

Orthotic Products

  • Our heat moldable orthotics are medical grade and provide both cushion and support

Orthopedic Bracing Products

  • Back supports and braces

  • Wrist supports and braces

  • Elbow supports

  • Ankle supports and braces

  • Plantars fasciitis boot

  • Shoulder supports

Orthopedic Footwear Products

  • Flats

  • Heels

  • Clogs

  • Work boots

  • Steel toe work boots

HOW DO I KNOW WHAT PRODUCT I NEED?

The OccFit Solutions team will work with you to determine the right compression garment for your situation and based on your physician’s recommendation via the prescription.

WHAT TYPES OF COMPRESSION GARMENTS ARE THERE?

There are several different styles of stockings and socks, including knee high, thigh high and pantyhose. Typically, compression socks and stockings come in 15 – 20 mmHg, 20 – 30 mmHg and 30 – 40 mmHg. OccFit Solutions will send you the appropriate compression level based on the prescription received from your doctor.

HOW MUCH DO COMPRESSION GARMENTS COST?

Insurance may provide these products as a treatment modality with physicians Rx at no additional out of pocket expense to the insured. If your insurance does not cover your product, depending on the level of needed compression, an OccFit team member will work with you to find the appropriate solution.

HOW MANY COMPRESSION GARMENTS CAN I ORDER?

Each insurance company has a specific number of garments that are covered each year. Your physician will also indicate the quantities on the prescription. OccFit Solutions will base the number of garments based on the coverage and the physician’s direction.

I FORGOT TO ORDER FOOTWEAR WHEN I PLACED MY COMPRESSION ORDER, WHAT DO I DO?

If you forgot to place your shoe order when you placed your compression order, use this link Orthopedic Footwear.

If we have any questions or issues processing your request, one of our team will reach out.

 

HOW DO I RE-ORDER MY PRODUCT?

You can re-order your product in the same calendar year by selecting the
the auto-renewal option, which will allow us to re-submit your information to the insurance company and re-order the products for you. This option works as long as your prescription from your doctor is still valid. If the prescription is no longer valid, then we will need to obtain a new one from your doctor.

You can also re-order your products by filling out the Returning Customer forms on the site.

It is very important to provide any updated address, insurance or physician information to ensure we can fulfill the order.

WHAT HAPPENS IF I CHANGE MY PHYSICIAN?

The prescription you submitted with your original order will be valid for the full duration that the doctor had prescribed initially. Once that prescription is expired, we will need to contact your new doctor with a request for the new prescription. If you change doctors, you can contact us to update the information in the system. If you placing a new order, you will be able to update that information on the Returning Customer form.

WILL MY INFORMATION REMAIN CONFIDENTIAL?

Yes, due to the medical nature of the products and services we provide, we are completely compliant with the HIPPA policies mandated by the Federal Government.

WHAT IS THE PROCESS AND WHAT CAN I EXPECT ONCE I HAVE SUBMITTED MY PRODUCT?

OccFit solutions handles the administrative duties associated with the insurance-pay program, such as contacting doctors’ offices for prescriptions and billing insurance for reimbursement.  The process can take 6 – 8 weeks depending on how quickly we are able to receive a response with a completed prescription from your doctor.

HOW LONG UNTIL I RECEIVE MY PRODUCT?

The process can take up to 8 weeks. In some cases, the order can be processed much quicker, but we are dependent on the response time of your physician in providing your prescription prior to being able to process the insurance and ship you the garments.

HOW LONG WILL MY COMPRESSION GARMENTS LAST?

Proper care will increase the “life” span of your stockings, but you will need to replace your stockings or sleeve at about every 3-6 months depending on how often you are wearing and how you are caring for your garment.  The elastic fibers of your compression garment stockings will break down with wear. As a general rule, if your garment becomes easy to put on, it probably needs to be replaced.

HOW DO I PROPERLY CARE FOR MY COMPRESSION GARMENTS?

Wearing compression for the first time:

The first few times you wear your compression garment you will notice the squeeze. It is OK to begin wearing your stockings gradually. Try wearing them for just a few hours the first day and then increase the number of hours each day until you can wear them comfortably throughout the day while you are up and about. Check your stockings periodically to smooth out any wrinkles as the fabric may move during the day. Remove your stockings before going to bed.  If you find that compression stockings are difficult to put on, please see our Donning Suggestions.

Wearing compliance:

It is important to wear your compression garments everyday. Compression stockings and sleeves manage an on-going problem. When you remove your compression garment the condition responsible for your symptoms is still there. Failure to wear your stockings or lymphedema garment may cause your condition to become more severe.

Compression product instructions and care:

  • Always use special Rubber Gloves to don socks or stockings

  • Avoid sharp fingernails and toenails

  • Remove rings before applying

  • Do not cut off loose threads inside of the stocking

  • Do not apply oily skin care lotion on your legs before wearing the product

  • Wash daily in a linen bag or wash by hand in cold/lukewarm water using the Washing Solution or a detergent for delicate fabrics

  • Do not use fabric softener

  • Dry away from direct heat source; never dry in the sun or on a heater or in a dryer

  • Hang or lay flat to dry

  • Do not machine dry

  • Do not dry clean

  • Do not iron

IS THERE SPECIAL CARE FOR COMPRESSION THIGH HIGHS?

The use of skin care products (such as skin creams, body lotion, or powder) as well as various skin types (such as dry or peeling skin) and hair growth may prevent the silicone band from keeping the thigh high in place.

To improve the performance of the silicone band under the above conditions, we recommend the following steps:

  1. Turn the Thigh Highs inside out before washing.

  2. Before the main wash, thoroughly hand wash the silicone band using a delicate fabric detergent. Concentrate on removing any lotion, powder, hair or other foreign material from the silicone.

HOW DO I PUT ON A COMPRESSION SOCK OR STOCKING?

Watch this great video offered by Juzo for donning compression socks/stockings:

I HAVE A FAULTY PRODUCT, WHO SHOULD I CONTACT?

Please contact our Customer Care Team at 1.800.915.1814 or contactus@occfitsolutions.com or contact us here

WHAT ARE YOUR HOURS OF OPERATION?

We are open 8:30am to 5:00pm EST, Monday-Friday.

Please note, we will be closed half a day New Year’s Eve, all day New Year’s, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the day after, Christmas Eve and Christmas Day.

HOW DO I KNOW IF MY COMPANY PARTICIPATES IN THE OCCFIT SOLUTIONS PROGRAM?

If you are interested in our program and want to determine if your company currently participates in the program you can call 1.800.915.1814.  If you are interested in having your company participate in our Occupational Safety and Wellness Programs, please contact hlittle@occfitsolutions.com.

WHAT IF I HAVE A FLEX SPENDING ACCOUNT? (e.g., FSA, HRA, HSA)

You can still participate in the compression sock program; however, you must authorize the transaction.  You need to be aware that depending on what remains of your annual, individual health insurance deductible, that amount of money may be debited from your flex account and paid directly to the company that is filing the insurance claim.

For example, here are the possible senarios that could apply to a person with a flex spending account:

  1. Your annual, individual health insurance deductible is $0.  In this case, your flex account will not be billed.

  2. You have an annual, individual health insurance deductible greater than $0, but less than the total cost of the compression socks.  Your flex account will be billed for this amount, reflective of whatever your deductible is.  For example, if you have a $200 deductible, your flex will be debitted $200 towards the cost of the compression socks.  The rest of the cost will be covered by your insurance company.

  3. You have an annual, individual health insurance deductible greater than $0, but you have already met it down to $0 for the year.  In this scenario, your flex account will not be billed.

  4. You have a flex account, but you have used up all the money in it.  In this case, your flex cannot be debited.

If you have further questions, please call OccFit Solutions at 1.800.915.1814.

WHAT IS YOUR REFUND/EXCHANGE POLICY

You can return or exchange your compression garments and/or orthotics within three months of the date they were shipped from our warehouse. You will have to pay for shipping if the return/exchange is matter of preference. If, on the other hand, we made a mistake in sending you the wrong product or if there is a manufacturer’s defect with your product, OccFit Solutions will send you a prepaid return lable upon request.

If you would like to return or exchange, please include a note with your return/exchange that includes the following information:

  1. Name

  2. Company you work for

  3. Address

  4. Phone number

  5. Whether you would like to do a return for refund or an exchange for different product

  6. Explanation of why you are returning/exchanging.

If you fail to include all requisite information in the package you send back to us, we cannot ensure that your return/exchange will be processed accurately. You can ship your package using any method you like.

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